Head of Customer Relations (f/m/d)
for the site Tittmoning, Germany

Would you like to make a valuable contribution to the health of patients? And do something really meaningful on your own responsibility? Then we look forward to hearing from you! Excellence beyond manufacturing - thats what we stand for as Aenova, one of the worlds leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 sites. Our site in Tittmoning is a competence center for solid dosage forms and one of the largest production facilities in Europe.

• Lead and manage customer relationships for the Tittmoning site, with a clear focus on customer satisfaction, reliable supply, and long-term partnerships
• Act as an orchestrator between internal functions (planning, production, packaging, shipping, quality, procurement) and customers, ensuring transparent, fact-based communication and timely updates
• Drive the professionalization of Customer Service: from reactive problem-solving to strategic customer partnership at eye level
• Ensure that customers can engage directly with experts on site (Expert-to-Expert), while all strategic and operational coordination flows through the Head of Customer Relations, clearly distinguishing this role from Key Account Management (KAM)
• Lead and develop the Customer Service & Commercial Management team, fostering cross-functional collaboration and continuous improvement
• Negotiate and manage site-level commercial agreements, including supply contracts, affiliate agreements, forecasts, pricing, lead times and orders; represent the site confidently in demanding customer discussions
• Contribute procurement, supply-chain, and commercial expertise to manage commercial risks, and balance customer commitments with site capacities and cost objectives
• You will be part of the Site Leadership Team, reporting directly to the Site Head and dotted-line to the VP Customer Service (Corporate)

• Degree in business, supply chain management, procurement, technical or scientific field, combined with significant relevant professional experience
• Several years of experience in Customer Service, Commercial, Procurement, Supply Chain, Program Management or comparable customer- and supplier-facing roles
• Experience in a manufacturing or contract manufacturing environment, ideally within regulated industries such as pharmaceutical B2B
• Experience in leading and developing customer relations, commercial, procurement or cross-functional teams, including technical and functional responsibility
• Strong commercial mindset with proven experience in contract management, pricing, negotiation and managing supply-related agreements
• Ability to balance customer requirements, operational constraints, and commercial objectives, combined with the ability to build trusted relationships
• Proven negotiation skills and the confidence to manage challenging discussions with customers
• Sound understanding of procurement processes, lead-time management and risk mitigation; experience in procurement or strategic sourcing is a strong advantage
• System- and process-savvy, preferably with SAP or comparable ERP systems
• Fluent in German and English